MOBILE MESSAGING
Effective Customer Engagement is all about sending the right message at the right time, to the right customer with our customizable mobile campaigns
WHY MOBILE MESSAGING?
Executed properly, mobile messaging can turn customer engagement into profits. Customers are more inclined to stay actively engaged with your brand.
Implementation of our mobile messaging platform is fast and easy. We deal with major carriers and can have you texting your customers in no time.
Reach customers using a flexible email API to program your outbound contacts.
THE NEW WAY TO ENGAGE
Businesses are increasingly using messaging as a preferred medium over calling, to engage with customers on their mobile devices. In fact, according to statistics from Robokiller, robocalls accounted for 5.42 billion calls made in February 2019, that’s around 21 calls per person.
Whether it is sending a welcome message or checking a recent bank transaction, mobile messaging is reshaping the way customers interact with brands. Messaging is the “Just in Time” form of communication of choice by customers and brands alike.
OMNICHANNEL MESSAGING
Customers expect a seamless experience no matter where they engage with your brand. That’s why a central hub to coordinate messages sent across all of your digital channels is essential for creating meaningful, personalized customer experiences to get the most of every message sent.
PERSONALIZATION
Tailored messages driven by customer profile and behavior
AUTOMATION
CHANNEL COORDINATION
Choose your main channels to send messages and designate a back-up (fallback) channel according to the customer journey
CONVERSATIONAL
Have a highly interactive dialog with your customers
Send marketing SMS online through a web based SMS portal or transactional SMS via an SMS gateway API.
Already over 10 well known financial institutions trust our platform to automate all their scheduled triggered messages, as well as those to promote their products and services. Our seamless integration with your current platform will allow you to automate your customers’ messaging plan in no time.
Send marketing emails via dashboard or transactional emails via API
Whether you want to attract new customers or keep in touch with the ones you already have, our email capabilities are easy to integrate with your existing customer database. Not all customers are equal, hence, the need to deliver tailored messages and offers. Managing different email versions within one campaign is one of the main features that makes our email marketing capabilities the solution of choice for many of our clients.
Verify users by sending a unique alphanumeric code to their mobile device.
Customer data privacy and integrity are key for successful digital customer engagement. We offer a simple two-step verification, to ensure customer data integrity and avoid fraudulent or fake accounts that will deteriorate the quality of your customer base.
Get users back to your app with relevant highly visible messages
Whether to notify your customers about particular information regarding their account, or to make them aware of special Brand news, you can plan your push notifications and triggered messages easily with Messangi.
USE CASES EXAMPLES
