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When it comes to communicating with customers, SMS is an incredibly effective and efficient channel. It is quick and has a near 100% open rate and a high response rate

For consumers, personalization offers a more enjoyable and personalized shopping experience, which can help to create a more favorable impression of the brand. Personalized recommendations and customized products can also

As your business grows, so does the risk of fraud leading to the need for effective prevention techniques, especially when confirming transactions and authenticating customers.  Mobile messaging has emerged as

For pharmacies, customer loyalty is paramount. That’s why they must use the most effective tools to keep customers engaged and coming back for more. Geopush and geofence technology are two

Customers demand fast, reliable service and support in today’s digital world. But what is the best way to provide that? Should your business offer phone support or live chat support?

In today’s digital world, customer experience (CX) is more important than ever. Customers expect an intuitive and seamless omnichannel experience they can access from any device.  Companies must be ready

Earlier this month, Miami-based digital customer engagement platform Messangi announced it is going to complement its SMS-based A2P messaging with WhatsApp as an alternate channel. The company, which had been

Black Friday is almost here, which means that you need to start thinking about how you’re going to optimize your business during the busiest shopping time of the season. Read

Since 2001, Messangi has been connecting companies to their customers on billions of devices around the world. Our versatile and reliable platform has been built in-house by some of the

Net Promoter Score (NPS) is a metric used in customer experience programs to track customer loyalty. Customers are the lifeblood of any business, and without satisfied customers, you won’t have