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Farmatodo, a leading retail and pharmaceutical company, enhanced its customer relations. The company embarked on a digital transformation journey, integrating ourSMS API into its Customer Relationship Management (CRM) system. This
The rising demands of customer service can easily surpass the capabilities of traditional contact centers, resulting in longer wait times and higher operational expenses. Faced with this issue, Mercantil Seguros,
Liberty University, a leading institution in higher education, wanted to modernize how it interacted with alumni. Recognizing the limitations of traditional methods, the university sought to connect with its graduates
With over 2 billion active users, WhatsApp has become the most popular messaging platform, and many businesses are now turning to the app to communicate with their customers. However, choosing
Customer loyalty is essential in a company’s customer loyalty and retention strategy. ManÃa de Churrasco, a popular steak and burger restaurant chain, recognized these needs and decided to change to
The evolution from traditional SMS (Short Message Service) to RCS (Rich Communication Services) marks a significant shift. As businesses strive to enhance consumer engagement, understanding the differences between SMS and