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Net Promoter Score (NPS) is a metric used in customer experience programs to track customer loyalty. Customers are the lifeblood of any business, and without satisfied customers, you won’t have
On our blog, we’ve already shared the importance of offering a loyalty rewards program for retaining customers and rewarding loyal customers. But today, we have some top tips to effectively
Customer satisfaction always ranks as a top business priority. However, as the pandemic disrupted supply chains and exacerbated staffing issues, many businesses struggled to deliver the experience their customers were
Send messages that arrive at exactly the right time on the right channel — to alert customers to new deposits, payments due, special offers and more. Our Platform gives you
Word of mouth marketing is a powerful way to use your loyal customers to your advantage. But what can you do if you want to increase your customers’ engagement and
At Messangi — and in the business world — you hear a lot about having loyal customers and marketing towards your loyal customers. But how can you tell if you
