Customer Engagement FAQs
Understand the importance of digital customer marketing solutions
Customer experience can have a large impact on client retention and loyalty
It’s important to understand how engaging with your customers can help create loyal customers and increase your client retention. From mobile messaging and digital loyalty rewards programs to other digital engagement solutions, Messangi is here to help your customer base grow. Read through our frequently asked questions to learn more about our services and how they can positively impact your business.
Frequently Asked Questions
At Messangi, we provide a large selection of digital engagement solutions, including:
- Mobile/SMS Messaging
- Digital Loyalty Rewards
- Mobile Wallet
- Digital Promotions (i.e. giveaways, text to win, trivia, etc.)
- Lead Generation
- Polls & Surveys
- Voice Application Development
- And More Customized Engagement Solutions
If you are unfamiliar with any of these services or want to learn more about them, you can see examples and get more information about each specific service on our website.
We know that, when it comes to your business, you work hard to provide the best product or service to your customers. But if you focus only on engaging your customers when they come into the store, you’re missing out on the value of reaching your customers through different digital marketing channels.
Digital marketing solutions help reach out to existing or potential customers, even when they’re not in your store. These marketing options — like sending SMS messages or emails — are a way to extend your brand beyond the four walls of your store. This reminds your customers about your business and can give them valuable information about a new product or service or alert them about an upcoming sale or event you’re having.
In fact, different studies show that customers look for a business that will offer them positive customer experiences, including engagement and great customer service. One of the top reasons customers will go to a different business is because they feel underappreciated or valued — something a digital loyalty rewards program and digital customer engagement can do.
To start using our digital customer engagement solutions, make an account with Messagni. Through our platform, you’ll be able to send broadcast communications using SMS, email, and push notifications. This is also where you’ll store your customer contact information so you can send out business updates and information to your customer leads and existing customers.
In the same platform, you are also able to create or manage interactive campaigns, landing pages, gamification, and your mobile wallet settings.
We have created versatile solutions to help increase your customer engagement in one place. Instead of working with different programs and companies, Messangi offers all the digital engagement solutions you need through one platform.
At Messangi, we also offer Telecom and Banking industry solutions. Our telecom solutions make it easier for you to interact directly with your customers using real-time marketing and providing information to them where they’re more likely to engage — on mobile. Our banking solutions help your business reduce fraud and improve your customer experience. We can send customer notifications about transactions, along with anti-fraud notifications, text banking information, one-time verification passwords, and remind them about upcoming electronic payments.
Keep your business safe and secure when you trust Messangi!
Are your customers engaging more with your business? In our Messangi platform, you can view specific data analytics and see the success of certain campaigns. This also allows you to see what kinds of campaigns or offerings were more effective and what didn’t work with your specific clientele.
Look for engagement on your social media and new reviews from both new and loyal customers. You can also track which customers are signing up for your digital loyalty rewards program, opening and engaging with your email offers, and whether they are using the exclusive coupons or codes you sent out. If you notice that some customers are engaging with the different services you’re providing, then you know that you’re reaching those customers in a space that extends beyond your brick and mortar store.
You can always reach out to our Messangi team for customer support or if you want to see if Messangi is the right solution for your business. You can contact us by filling out a contact form.
When you contact us, we can also give you a personalized demo of our solutions and platform so you can better understand the services you’ll have access to when you choose Messangi.