Fraud Prevention

The Smart Way to Confirm: 3 Proven Techniques for Fraud Prevention via Messaging

As your business grows, so does the risk of fraud leading to the need for effective prevention techniques, especially when confirming transactions and authenticating customers. 

Mobile messaging has emerged as a vital tool for fraud prevention, providing a secure and convenient way for businesses to verify customer identity and prevent fraudulent transactions. 

With new fraud prevention methods available, it’s no surprise that messaging can play an integral role in strengthening your security protocols. Let us uncover three ways you can use this technology to keep ahead: two-factor authentication, secure messaging platforms, and one-time passwords (OTP).

Two-factor authentication (2FA) is a simple but effective way to confirm customer identity and prevent fraud. This technique requires customers to provide two forms of authentication, typically a password and a one-time code sent via text message. The code is generated by an authentication app and is unique to each transaction. Meaning that even if a fraudster gains access to a customer’s password, they won’t be able to complete the transaction without the one-time code.

Using secure messaging platforms is another way to prevent fraud via messaging. These platforms provide end-to-end encryption; only the sender and recipient can access the message making it much harder for fraudsters to intercept messages and steal sensitive information, such as passwords or account numbers. Additionally, secure messaging platforms often include features such as message expiration, which automatically deletes the message after a specific time, further increasing security.

One-time passwords (OTP) via mobile messaging is another effective technique for fraud prevention. An OTP is a unique, temporary code sent to a customer’s mobile device, which they must enter in addition to their password to complete a transaction. It adds an extra layer of security, as the code can only be used once and expires shortly.

When a customer initiates a transaction, they receive an OTP via text message and enter into the login or payment page, confirming that the person making the transaction has access to the customer’s phone and that the transaction initiates from a trusted device. 

WhatsApp and SMS are two popular messaging channels for communication and transaction purposes. When it comes to fraud prevention via messaging, both can play a significant role. 

With its end-to-end encryption feature, WhatsApp offers a secure platform for businesses to communicate with their customers and authenticate transactions. On the other hand, SMS, a widely adopted technology, can send one-time verification codes for account logins and transactions. 

In a survey by KPMG, 70% of consumers said they would feel more secure using OTP for authentication, compared to only 43% who felt secure using traditional passwords. 

When Choosing the right mobile messaging platform, you can:

  1. Implement two-factor authentication with ease.
  2. Securely transmit sensitive information with end-to-end encryption.
  3. Provide your customers with peace of mind, knowing OTP protects their transactions.

Don’t let fraudsters put your business and your customers at risk. Invest in a mobile messaging platform that provides robust fraud prevention services and keeps your business secure. Contact us today to learn more about our mobile messaging solutions and how we can help you protect your business from fraud.

Let's connect!

DELIVER ENGAGING EXPERIENCES

Build your most innovative customer engagement strategies

Search

SEE IT TO BELIEVE IT

Get a personalized demo of our platform and solutions. Just fill out the form and we'll be in touch soon